MediCode Admin - Privacy Policy 

MediCode Admin ("we", "our", "us") is committed to protecting the privacy and confidentiality of your personal information in accordance with the Protection of Personal Information Act (POPIA), 2013 and healthcare regulations applicable in South Africa. This Privacy Policy explains how we collect, use, store, and protect personal information when providing medical administration, documentation, transcription, and billing support services. 

1. Information We Collect

We may collect the following personal information for the purpose of delivering our services:

• Full name, contact number, and email address
  
  

• Patient information provided by healthcare practitioners (e.g., consultation notes, billing data)
  
  

• Appointment and scheduling information
  
  

• Any other information necessary to provide our services efficiently and confidentially
  
  

Note: We do not provide medical or clinical advice, and all clinical responsibility remains with the healthcare practitioner.

2. Purpose of Collection

We collect personal information strictly for the following purposes:

• To provide administrative, documentation, transcription, and billing support services
  
  

• To ensure accurate record-keeping for healthcare practices
  
  

• To manage appointments, communications, and follow-ups efficiently
  
  

• To maintain compliance with South African data protection standards

3. How We Use Your Information

We use your personal information only as necessary to:

• Provide and manage our services
  
  

• Communicate securely with you or your practice
  
  

• Prepare documentation, billing data, and reports
  
  

• Ensure compliance with POPIA and healthcare confidentiality requirements
  
  

We will not sell, rent, or share your personal information with third parties without consent, except where required by law.

4. Storage and Security

We take appropriate measures to protect personal information, including:

• Secure digital storage
  
  

• Access restricted to authorised personnel only
  
  

• Regular backups and secure deletion of obsolete data
  
  

All patient and practice data is handled with strict confidentiality in accordance with POPIA principles.

5. Retention of Personal Information

We retain personal information only as long as necessary to provide our services or as required by law. Once data is no longer needed, it is securely deleted or anonymized.

6. Your Rights

Under POPIA, you have the right to:

• Request access to your personal information
  
  

• Request correction or deletion of inaccurate information
  
  

• Object to the processing of your information
  
  

• Withdraw consent for collection, storage, or use of personal information
  
  

To exercise your rights, please contact us using the details below.

7. Third-Party Services

We may use third-party tools (e.g., Google Forms, WhatsApp, email platforms) to facilitate service delivery. These third parties are required to handle information securely and in compliance with POPIA.

8. Children’s Privacy

Our services are intended for healthcare practices. We do not knowingly collect personal information directly from patients under 18 without consent from a parent or guardian.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Updated versions will be published on this page with the effective date.

10. Contact Us

For any questions, privacy concerns, or to exercise your POPIA rights, please contact:

MedicCode Admin
Email: [your email]
WhatsApp: +27 60 136 7089
Website: [your website]